Refund and Return Policy
Effective Date: March 12, 2025
Introduction: At Webxcity, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund and return policy to make the process as smooth as possible.
Eligibility for Returns:
Items must be returned within 30 days from the date of purchase.
Products must be unused, in their original packaging, and in the same condition as when you received them.
Proof of purchase (e.g., receipt or order confirmation) is required for all returns and exchanges.
Non-Returnable Items:
Gift cards
Sale items (only regular-priced items can be refunded)
Perishable goods (such as food, treats)
Refund Process:
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider.
Exchanges:
If you need to exchange an item for a different size, color, or product, please contact our customer service team at info@webxcity.xyz.
We will provide instructions on how to return the original item and process the exchange.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@webxcity.xyz.
We will arrange for a replacement or refund and cover any shipping costs associated with the return.
Shipping Costs:
Customers are responsible for paying the shipping costs for returning items, unless the item is damaged or defective.
Shipping costs are non-refundable.
Contact Us: If you have any questions or need assistance with your return or refund, please contact us at:
Email: info@webxcity.xyz
Phone: 336-516-2993
Address: 2768 Keyser Ridge Road, Greensboro, North Carolina, United States
Meta Description: “Learn about Webxcity’s refund and return policy. Find out how to return items, eligibility, and the process for refunds and exchanges. Effective Date: March 12, 2025.”